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Poster: midnitemusician Date: May 23, 2007 5:04pm
Forum: etree Subject: Re: FTP login issues

ia300138.us.archive.org

this is the specific FTP site I cannot access, but I can still login to all the others I'd recently updated (though, of course the files and folders are gone)...

Thanks for your help.

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Poster: ARossi Date: May 23, 2007 5:09pm
Forum: etree Subject: Re: FTP login issues

Hi,

I think the issue should be fixed now - a combo of the item being checked out and your user names not matching, I think.

Please try checking the item out and connecting via FTP again.

Thanks!

Alexis

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Poster: midnitemusician Date: May 23, 2007 5:29pm
Forum: etree Subject: Re: FTP login issues

Sadly, no. Still getting the 530 Authentication Error.

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Poster: ARossi Date: May 24, 2007 11:36am
Forum: etree Subject: Re: FTP login issues

I AM smarter than the machine! It may not let me FTP into it, but I was able to move the item onto an entirely different server. Now I can connect to it without any problem.

So, let's try it again! Let me know if there's still an issue.

Thanks,

Alexis

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Poster: midnitemusician Date: May 24, 2007 12:16pm
Forum: etree Subject: Re: FTP login issues

very nice!

thank you so much for your help... it was a strange issue.

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Poster: ARossi Date: May 24, 2007 11:26am
Forum: etree Subject: Re: FTP login issues

Wow, that is weird. I can't connect to it either, and I have superpowers on this site. :-)

I think there's something wrong with the permissions on the actual server, because I just tried to check out and connect to a completely different item on the same server, and it 530'ed me as well. So, I've sent a request to our ops team to have them take a look at that server to see if we can resolve this.

I'll let you know when I hear back from them.